Privacy Policy

Last updated: September 23, 2026

1. General Terms

Data Collection Golden Genie Casino collects personal and technical information necessary to create and manage accounts, process payments, operate live dealer games, comply with regulatory requirements, and detect fraud. We collect identity details (name, date of birth), contact details (email, phone, postal address), account credentials, and payment information when you make deposits or withdrawals. For certain players we may also collect identification documents and proof of address as part of KYC and anti-money laundering checks. We log transactional and gaming activity such as stakes, wins, losses, bet history, game session durations and live dealer interactions to provide and improve our service. For live casino fans we capture session metadata tied to streaming quality and dealer interactions so we can ensure table stability, dealer performance and game-show features operate smoothly. Technical data collected automatically includes IP address, device identifiers, browser type, operating system, and connection logs. Cookies and similar technologies are used to authenticate sessions, remember preferences, and support analytics. We use session cookies for gameplay and persistent cookies for preference storage and performance tuning. Players can manage cookie preferences through their browser, with the caveat that disabling certain cookies may affect the ability to join live tables and use core features. Payment processing data includes card or wallet identifiers and transaction records required to fulfil deposits and withdrawals. We support multiple payment methods including Neteller, Skrill, PaysafeCard, Mastercard, VISA, Przelewy24, Neosurf, Bitcoin (BTC), Bank transfer and a range of cryptocurrencies. Minimum deposit and withdrawal thresholds are set for operational security - the minimum deposit is £15 and the minimum withdrawal is £20. Withdrawal processing is designed for speed and typically completes within 0-24h, subject to verification.

2. Eligibility

Data Usage & Sharing We use personal data to deliver the core gaming service: account creation, authentication, payment handling and live dealer streaming. Data enables real-time match-making for live tables, preserves session continuity across devices, and supports customer service when you need assistance with a table, dealer or streamed game show. Our lawful bases for processing include contract performance, user consent for optional features, compliance with legal obligations and legitimate interests such as fraud prevention and platform integrity. When processing payments and verifying identity, we share the minimum data necessary with payment processors, KYC vendors and banks. These partners process data under contractual terms and are only authorised to use data as required to support the service. We also share anonymised, aggregated metrics with analytics providers to understand game performance across our 2000+ games portfolio and to tune streaming quality for live casino tables and dealers. Regulatory authorities in Curaçao and Mexico may be provided with information when required to comply with local licensing obligations. We hold licences from Curaçao and from the Mexican Dirección General de Juegos y Sorteos; regulatory compliance necessitates disclosing records in response to lawful requests. We do not sell your personal data to third parties. Where sharing with a third party is required, we limit the scope and employ contractual safeguards and technical controls to protect your information. Marketing communications are sent only with your consent or where permitted by law. You can manage communication preferences in your account settings. For performance and anti-fraud monitoring we perform automated analyses; this may include profiling activity to detect suspicious patterns. Any such automated processing is subject to review and human oversight when it affects account status or payout eligibility.

3. Account Security

Your Rights & Security You have clear rights over your personal data. These include access, rectification, restriction of processing, objection, data portability and the right to request erasure to the extent permitted by law. To exercise your rights contact our data protection team via account settings or the provided support channels. We verify identity before acting on requests to prevent unauthorized disclosures. We implement physical, technical and organisational security measures to protect data. Encryption in transit and at rest, strict access controls, role-based permissions and regular security testing are core measures. For live streaming and dealer interactions we maintain monitoring and logging to quickly detect irregularities and to preserve evidence for disputes. Access to sensitive payment and KYC data is restricted to personnel with a legitimate operational need. Cross-border transfers occur for operational reasons and to work with authorised vendors. Where data leaves the jurisdiction of origin we rely on appropriate safeguards such as contractual clauses and technical controls aligned with GDPR principles. We retain data only as long as needed to meet contractual and legal obligations; retention periods are defined by compliance requirements, dispute resolution needs and operational necessity. Account closure does not always result in immediate deletion because we retain certain records to comply with anti-money laundering rules, dispute resolution and fraud prevention. When deletion is possible we act promptly and confirm completion. Automated decision-making used for fraud detection is subject to human review when it produces adverse outcomes for a player.

4. Responsible Gaming

5. Bonus Terms